Refund policy
30-day money-back guarantee
If your Dryven towel isn’t for you, contact us through our website contact form or at hello@dryvengolf.com within 30 days of delivery. Include your order number and a short note on why it wasn’t right for you.
- We refund what you paid for the towels in that order, after discounts, plus associated tax, to the original payment method.
- You keep the towels. Please do not send them back.
- Shipping charges, including Expedited, are not refunded.
- One money-back refund per customer.
- We issue approved refunds within 2 business days of your request. Your bank may take a few more days to show it.
1-year limited warranty
For 1 year from delivery, we warrant the magnetic clip, the screw-lock carabiner and the towel’s stitching against failure in normal use.
If one of them fails, contact us through our website contact form or at hello@dryvengolf.com with your order number and a clear photo of the problem. Once the issue is confirmed, we will send a replacement towel at no cost. You will not need to return the original. If a replacement is unavailable, we will refund what you paid for the affected towel.
Not covered: normal wear such as fading or pilling, damage from misuse or accidents, and lost or stolen towels.
Returns and exchanges
We don’t take products back, and you never need to return one under this policy. Please do not send products to a shipping or fulfillment address. We don’t offer exchanges.
If fulfillment has not started, contact us as soon as possible and we may be able to update or cancel the order.
Damaged or defective items
Contact us through our website contact form or at hello@dryvengolf.com within 14 days of delivery. Include your order number, the affected quantity and clear photos or video of the problem.
Once the issue is confirmed, we will send a replacement at no cost. You will not need to return the affected item. If a replacement is unavailable, we will refund the affected item or quantity to the original payment method.
Wrong item or quantity
Contact us through our website contact form or at hello@dryvengolf.com with your order number, the quantity received and photos of the parcel, contents or shipping label when relevant.
We will review the order with our fulfillment partner. If we confirm a packing error, we will send the missing quantity or correct item at no cost. You will not need to return an incorrect item. If the correct replacement is unavailable, we will refund the affected item or quantity to the original payment method.
Missing packages
We investigate missing-package reports with the carrier and fulfillment partner. If a shipment is confirmed lost, we will send a replacement at no cost. If a replacement is unavailable, we will refund the affected order.
Refund amounts
When a refund is approved under this policy, a partial-order refund covers the amount actually paid for the affected towels, after discounts, plus associated tax. The towels you keep are not repriced, and any valid free standard shipping stays free. A full-order refund includes what you actually paid for the towels, shipping—including Expedited—and associated tax. Refunds under the 30-day money-back guarantee are the exception: they cover the towels and associated tax, but not shipping. Refunds go to the original payment method. Any amounts already refunded for those items or charges are deducted.
Applicable rights
This policy does not limit any rights or remedies that cannot be excluded under applicable law.
Questions
Use our website contact form or email hello@dryvengolf.com. We respond within 2 business days.